Lifetime Warranty Coverage
Every Thorum product comes backed with a lifetime warranty, no matter what. What does that mean? Lose it? We'll replace it. Break it? We'll replace it. Stolen? We'll replace it. Dog ate it? We'll replace it.
The Thorum Lifetime Warranty protects you against everything and anything you can think of. We get it, we're people too and life happens so we want to make sure your investment is protected.
Rings
- Cosmetic scuffs, chips, or cracks
- Lost or stolen property
- Damaged or unusable rings
Watches
- Lost or stolen property
- The watch has stopped working or no longer accurately keeps the time
- Damaged or broken watch band or clasp
- Cracks in the watch face causing it no longer to be waterproof
*Surface wear and tear on watch faces are to be expected and are not covered by the lifetime warranty policy. Watches should be cared for properly to prevent surface scratches.
Necklaces
- Cosmetic scuffs, chips, or cracks
- Lost or stolen property
- Damaged or unusable necklaces including broken clasps
Nope! We don't require you to send the damaged item back to us. Our customer service team may request a photo so that we can further investigate any quality issues.
To claim, add to your cart the Warrantied Ring Replacement or Warrantied Watch Replacement.
Simply checkout and fill in the prompts to complete your order.
If for some reason we're no longer making your original design, you're welcome to choose an item of equal or lesser value. Replacement items are not eligible for a refund.
No, only the original purchase is under warranty. The replacement item is not under any warranty.
If something happens to your replacement ring down the road, we are happy to replace it with a pre-selected titanium Thorum ring. Styles may vary.
*Some exceptions may apply on a case-by-case basis.
Unfortunately no. The warranty is intended to cover the original design from your original purchase and if you are opting for a new design, you are acknowledging that you will not be refunded the difference in cost.
Questions?
If you have any additional questions about the Thorum Lifetime Warranty policy, please contact our team.